Connect WhatsApp. Automate Conversations. Grow Your Business.
Softivum Connect helps businesses manage WhatsApp conversations, onboard their WhatsApp Business account, send approved messages, automate customer workflows and track every message from one secure platform.
Designed for businesses that want faster customer communication, smarter automation and better visibility.
Connected WhatsApp Business
+91 90000 00000
Test Customer
+91 90000 00000 · Active now
Hello, I would like to know more about your services.
10:24 AM
Hi! Thanks for reaching out. Here's a quick overview of how we can help.
10:24 AM
One platform for WhatsApp business communication
Everything you need to connect, converse and automate — without juggling tools.
WhatsApp Business onboarding
Unified customer conversations
Workflow automation
Message delivery tracking
Everything you need to message customers well
Six core capabilities that take you from connection to conversation to automation.
Connect your WhatsApp Business account
Complete onboarding through Meta Embedded Signup and connect your WhatsApp Business account securely.
Get set up without sharing sensitive credentials.
Coexistence support
Eligible businesses may continue using the WhatsApp Business mobile app while connecting supported business messaging features. Eligibility depends on Meta and account availability.
Keep your familiar app where supported.
Shared team inbox
View, manage and respond to customer conversations from one place as a team.
No more conversations lost on a single phone.
Message templates
Send approved WhatsApp message templates for notifications, support updates, reminders and customer engagement.
Stay compliant with WhatsApp messaging rules.
Automation workflows
Create workflows for lead follow-up, appointment reminders, support routing and common customer requests.
Respond faster with less manual effort.
Delivery tracking
Track message states such as sent, delivered, read and failed.
Know exactly what reached your customer.
Up and running in four steps
A straightforward path from sign-up to your first tracked conversation.
Create your Softivum Connect account
Sign up and set up your workspace in minutes.
Connect your WhatsApp Business account
Complete Meta onboarding and link an eligible account.
Configure templates, contacts and automations
Add approved templates, import contacts and build workflows.
Start messaging and tracking conversations
Message customers and follow delivery in real time.
Keep using the WhatsApp Business app while expanding your capabilities
For eligible WhatsApp Business accounts, Softivum Connect supports onboarding experiences designed for businesses that want to continue using their mobile application while accessing connected messaging and automation capabilities.
Availability and supported functionality may depend on Meta eligibility, business verification, account type and regional availability.
- Continue using the familiar mobile experience
- Access connected customer conversations
- Use automation and templates
- Track message events
- Keep business communication organized
Built for the conversations that grow your business
From first enquiry to ongoing support, across many industries.
Lead follow-up
Reach new enquiries quickly and consistently.
Appointment reminders
Reduce no-shows with timely reminders.
Customer support
Resolve questions in a shared inbox.
Order updates
Send order and delivery notifications.
Enquiry management
Capture and route incoming enquiries.
Campaign notifications
Notify opted-in customers with approved templates.
Education & admissions
Support applicants and students respectfully.
Healthcare communication
Share appointment and general updates. Avoid sending sensitive medical details over chat.
Real estate enquiries
Respond to property enquiries faster.
Service businesses
Coordinate bookings and service updates.
Build workflows that respond faster
Turn a new enquiry into a tracked, assigned conversation — automatically.
- New enquiry
- Save contact
- Send approved template
- Assign conversation
- Notify team
- Track reply
Businesses are responsible for obtaining appropriate customer consent and following WhatsApp Business Messaging policies.
Manage every conversation in one place
Search, filter, assign and reply — with templates and status labels built in. This is an illustrative product preview.
- TC
Test Customer
10:24Hello, I would like to know…
- AR
Sample Lead
09:51Is this available today?
- MP
Demo Contact
Y3Thank you!
Test Customer
+91 90000 00000
Hello, I would like to know more about your services.
Happy to help! Sharing the details now.
Read
Designed with security and responsible data handling in mind
Practical safeguards across credentials, access and data — with public privacy and data deletion information.
Secure server-side token handling
Access credentials are processed on the server, never exposed to the browser.
Encrypted data transmission
Traffic is served over HTTPS using modern transport encryption.
Role-based account access
Limit what each team member can see and do.
Webhook validation
Incoming webhook events are validated before processing.
Data retention controls
Configurable handling of stored conversation data.
Account deletion process
A clear, documented path to request data deletion.
Frequently asked questions
Still have questions? Contact our team.
Ready to simplify your WhatsApp communication?
Connect your business account, manage customer conversations and create smarter workflows with Softivum Connect.