How Softivum Connect works

A clear, step-by-step journey from creating your workspace to tracking every reply — built around Meta's WhatsApp Business Platform.

Create a Softivum Connect workspace for your business.

Start the Meta onboarding process and select an eligible WhatsApp Business account.

The platform stores approved account identifiers securely and displays your connected number.

Select approved templates and add eligible recipients.

Messages are processed through the connected WhatsApp Business Platform setup.

Incoming replies and supported delivery events appear in Softivum Connect.

Message flow

How a message travels

Messages route through Meta's WhatsApp Business Platform. Access tokens are never exposed in this flow.

Create your workspace and start your WhatsApp onboarding when you're ready.