How can we help?

Browse common topics below, or reach out to our team directly.

Help topics

Getting started

Create a workspace and find your way around Softivum Connect.

Link an eligible WhatsApp Business account to your workspace.

What to expect during Meta's Embedded Signup flow.

Understand when the WhatsApp Business app can be used alongside connected features.

Use templates approved within your WhatsApp Business account.

How incoming customer replies arrive in your inbox.

What sent, delivered, read and failed mean.

Invite teammates and manage roles and permissions.

Request deletion of your account and associated data.

Can't find what you need? Email our support team and we'll help you out.