Everything you need for WhatsApp business messaging
From onboarding and a shared inbox to automation, delivery tracking and role-based access — here is what Softivum Connect offers. Features still in progress are marked clearly.
Connect your WhatsApp Business account
WhatsApp Business onboarding
Guided setup to connect an eligible WhatsApp Business account to your workspace.
Start messaging from a connected business number.
Embedded Signup
Onboard through Meta's Embedded Signup flow, initiated by a clear user action.
A familiar, Meta-hosted connection experience.
Coexistence support
Eligible accounts may keep using the WhatsApp Business app alongside connected features. Eligibility is determined by Meta and may vary by region and account.
Adopt without disrupting your current setup.
Manage every customer conversation
Shared inbox
One place for your team to read and reply to customer conversations.
Nothing slips through the cracks.
Contact management
Keep customer contacts organized with the details your team needs.
Context for every conversation.
Two-way conversations
Send and receive messages with customers in real time.
Have real conversations, not one-way blasts.
Approved templates
Use message templates approved within your WhatsApp Business account.
Stay within WhatsApp messaging policies.
- TC
Test Customer
10:24Hello, I would like to know…
- AR
Sample Lead
09:51Is this available today?
- MP
Demo Contact
Y3Thank you!
Test Customer
+91 90000 00000
Hello, I would like to know more about your services.
Happy to help! Sharing the details now.
Read
Send, receive and track reliably
Incoming webhook processing
Inbound messages and events are received and processed through validated webhooks.
Replies arrive in your inbox automatically.
Sent, delivered & read tracking
Follow supported message states including sent, delivered, read and failed.
Know what actually reached the customer.
Activity history
Review the history of conversations and message events.
A clear record for your team.
Automate the repetitive work
Workflow automation
Build workflows for follow-ups, reminders, routing and common requests.
Respond faster with less manual effort.
Team assignment
Assign conversations to the right team member, manually or by rule.
Clear ownership for every conversation.
Conversation filters
Filter by unread, assigned user or automation status to focus your queue.
Find what needs attention, fast.
Built for teams and multiple brands
Secure access-token management
Access credentials are stored and processed on the server, never exposed to users.
Sensitive tokens stay protected.
Multi-workspace support
Run multiple workspaces for different brands, teams or clients.
Keep brands and data separated.
Role-based access
Control what each member can see and do with roles and permissions.
Least-privilege access by default.
Reporting overview
A high-level view of messaging activity and delivery.
Spot trends at a glance.
See the features in action
Create your workspace, connect WhatsApp and explore the product for yourself.